Shipping & Delivery Policy

Notes: 

Currently, our Loft Cammock, which utilizes THEDOOKAN's pole system, is out of stock.

However, we are excited to announce the launch of our new version, the XENONEST Air Tent.

This model is available in black, and for customers residing in the United States,

it will soon be available for pre-order via Kickstarter.

For customers outside the United States, individual shipping costs are significantly high

until local distributors are established. Therefore, only up to three individual orders

per country can be processed via email.

For non-U.S. customers, payment can be made conveniently via PayPal bank transfer.

If you wish to proceed with the purchase,

we will assist you with the PayPal account details and reservation process.

This is your best opportunity to own the world’s most unique and innovative 2-story tent!

For purchases or inquiries, please contact us via email: outline55@naver.com.

Shipping & Rates

We've made every effort to get your orders processed and shipped faster.

All "Delivery by" dates are estimates and not guaranteed.                                  

Note: Shipping services and rates are subject to change without prior notice.

Shipping options

We offer worldwide shipping, and all international orders incur shipping fees.

Note: We charges customers the exact Freight (FOB) or EMS Premium shipping cost based on the size and weight of the product and the distance (from Korea).

Note: Please ensure you provide a mobile number when ordering your Tent.            

If no number is provided, this may result in a missed delivery and delay.

* EMS Premium

Note: we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control.

What happen if my order delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Note: Delay could occur due to weather, pandemic, port congestion and etc.

Damages

Please inspect the condition of the packaging as soon as the product arrives. If you notice any damage of the products inside the packaging, you are required to immediately take photos and send them to info@thedookan.kr. We will do our best to resolve the issue as quickly as possible by communicating with the shipping company.